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Administrate I disagree

How to claim

Don´t be upset, we will respond to your complaints as soon as possible :)

Make a complaint protocol here
https://www.dancemaster.net/index.php?route=account/return/add

An app will open for you to enter your complaint.
Once submitted, you will be redirected to print the report.

Pack in your goods under complaint with a complaint protocol copy
and invoice copy.

Order a subsidized parcel pickup via GLS https://www.dancemaster.net/gls-collection-net
alternatively, send the goods to the following address:
DanceMaster CZ s.r.o., Tovární 26, 250 90 Jirny, Česká republika

After paying for the pickup service, you will receive a barcode by email to hand the parcel over to the courier
to hand the parcel over to the courier.

Send the complaint to our adress

Please use our e-mail help@dancemaster.net,

We do not accept other communication channels such as SMS, WhatsApp, Messenger, etc..