General Terms and Conditions
These business and complaint conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, Alma Mater, s.r.o., with its registered office at Hrnčiarska 29, 040 01 Košice, reg. OR odd s.r.o. Insert No .: 32664 / V and to the buyer (paragraphs concerning the Consumer Protection Act apply only to the consumer, not to legal persons).
Contact details of the seller:
Alma Mater, s.r.o., based Hrnčiarska 29, Košice,Slovakia
DIČ: 2024105160 IČ
Tel: +421 903 629 230
Slovak Trade Inspection (STI) and STI Inspectorate for the Košice Region Vrátna no. 3, 043 79 Košice 1 Department of Technical Product Inspection and Consumer Protection and Legal Department tel. no .: 055/6220 781 http://www.soi.sk, http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti-soi
These General Terms and Conditions are part of the purchase contract and the purchase contract concluded at a distance and regulate the relationship between the supplier on one side and the buyer (customer) on the other. The purchase contract is created by sending the order to the buyer and acceptance of the order by the supplier. The supplier will confirm the receipt of the order to the buyer immediately by an informative email. An email sent automatically after the end of the order is not considered as an acceptance of the order. By concluding the purchase contract, the buyer confirms that he has read these terms and conditions, including the complaint procedure, and agrees with them. Before ordering, the buyer has the opportunity to get acquainted with these terms and conditions. The seller reserves the right to cancel the order or part thereof in case of unavailability of goods. If the price of the supplier of the goods has changed significantly, the goods are no longer produced or delivered, the seller reserves the right to withdraw from the purchase contract. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account. All contractual relations are concluded by the law of the Slovak Republic. Relationships not regulated by these terms and conditions of the contracting party is a consumer are governed by Act no. 40/1964 Coll., Civil Code as amended and Act no. 634/1992 Coll., Consumer Protection Act as amended. In relation to legal entities, the contractual relationship is governed by Act no. 513/1991 Coll., Commercial Code as amended.
Choose the method of payment - cash on delivery, credit card, pre-invoice - in advance to our account. When completing your order, you can choose the payment option that suits you best. Payment on delivery - Pay in cash to the courier upon receipt of the shipment - This type of payment is charged Card payment - We accept Mastercard and Visa cards - Payment by card is free of charge Pre-invoice - payment in advance to our account - With this option, we will send you payment information by email after ordering to the specified email address - Payment by bank transfer is FREE
We deliver shipments by courier and Packeta. Delivery by courier usually takes place within 5 - 7 working days of sending the package. We try to ship orders within approximately 14 hours on the same day. We will provide your personal data to the delivery company: name and surname, address, e-mail and possibly telephone.
delivery by courier service to your address.
Transport to Packeta point
delivery to the collection point of the company Packeta, a list of branches can be found here https://www.packeta.com
Offer of goods
The approximate availability of the displayed goods, size and color is indicated on the product card. The seller reserves the right to discontinue production of specific products (colors, sizes) without prior notice. In the event of an error on the part of the seller and the displayed goods, a certain size or color is not in stock and the customer has paid for the goods, the seller will return the amount paid to the customer or offer alternative goods.
Delivery time is only informative. However, our goal is to deliver the goods to you as soon as possible. The supplier is not liable for damages caused by delayed dispatch or delivery of goods for any reason.
Prices are valid at the time of order and final.
Discounts and bonuses
Individual discounts, promotions and bonuses cannot be combined or added together. The customer always has the right to apply for the most advantageous offer. In the event of withdrawal from the contract or partial return of the goods, the discounts (return bonuses, free shipping, etc.) resulting from the original value of the order become invalid.
Warranty period, complaints, exchange
The warranty period begins when the goods are taken over by the customer. This is extended by the time when the goods were under warranty repair. A warranty period of 24 months is provided for all goods. The warranty does not cover normal wear and tear of the goods caused by use. In such a case, the shorter service life of the product cannot be considered a defect and cannot be claimed as such. The warranty also does not cover cases where the goods have been damaged by improper, unprofessional handling. The buyer was duly acquainted with the complaint procedure and informed about the conditions and method of claiming goods, including information on where the claim can be made, and about the performance of warranty repairs in accordance with Art. § 18 par. 1 of Act no. 250/2007 Z. from. on consumer protection and the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Act") in the period before concluding the purchase contract by placing these business and complaint conditions on the relevant subpage of the seller's eshop and the buyer had the opportunity to read them before sending the order. In the event that a defect occurs on the goods during the warranty period, the customer has the right to make a claim. To make a complaint, the customer will deliver the goods at his own expense together with the purchase confirmation to the supplier. The customer can also deliver the goods by post, the package must contain the claimed goods, a copy of the proof of purchase and a description of defects. To quicken the complaint, we recommend filling in the online complaint form and following the recommended procedure for complaints https://www.dancemaster.sk/ako-reklamovat Complaints, including errors, will be resolved without undue delay, no later than thirty days after the complaint is lodged. If the deadline for handling the complaint is not met, the customer has the right to exchange the goods or to withdraw from the contract and refund.
Withdrawal from the contract
The customer is entitled to withdraw from the contract if the supplier does not meet the agreed delivery conditions. In this case, the supplier will return the paid financial amount to the customer's account within 30 days of withdrawal. The costs associated with the return of goods are borne by the customer.
Withdrawal from the contract within 14 days without giving a reason
According to § 53 par. 7 of the Civil Code, the buyer in the eshop has the right to withdraw from the contract without giving a reason and without any penalty within 14 days of receipt of the goods. If the customer has chosen a method other than the cheapest method of delivery or payment of goods offered by the seller, the seller will refund the customer the cost of transport (delivery of goods) or payment of goods in the amount corresponding to the cheapest method offered. The costs associated with the return of goods are borne by the customer. WARNING! among other things, it is not possible to withdraw from the contract without giving a reason in the following cases: - in the case of the sale of goods enclosed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery - in the case of the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer
Costs of returning and exchanging goods
The costs of transport associated with the exchange, complaints, withdrawal from the contract are borne by the customer.
Privacy Detailed information protection
Privacy Detailed information on personal data protection can be found here. The Supplier collects and stores personal data, with the consent of customers, which is used to process and send orders in accordance with applicable laws of the Slovak Republic, in particular with the Personal Data Protection Act no. 101/2000 Coll. as amended by later amendments and regulations. By concluding the contract, the buyer agrees to the processing and collection of his personal data in the supplier's database until his written expression of disagreement with this processing. The supplier will not pass on the personal data of customers to any third parties, except the carrier. The supplier provides the carrier with the name and surname of the customer, his delivery address, email address and telephone number. The customer has the right to access their personal data and the right to correct and change it.
These terms and conditions are valid for all purchase contracts concluded between the supplier and the customer (end consumer). Relations between the supplier and other customers (legal entities, schools, etc.) are regulated by the Commercial Code. The supplier reserves the right to change and supplement the terms and conditions.